![]() Information systems are becoming more and more integrated with organizational processes to deliver value in revenue-generating and cost-saving activities that can give companies competitive advantages over their competitors. Simply automating activities using technology is not enough. ![]() Businesses have to continually innovate to either create more revenues through new products and services that fulfill customers’ needs or to find cost-saving opportunities in the ways they run their companies. A business process is a series of steps undertaken to achieve a desired outcome or goal. The last component of information systems is Process. These are just some of the key people more details will be covered in Chapters 9 and 10. Examples include network analysts, data center support, help-desk support.
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